Call Centers: The Forgotten Target in Cybersecurity
Call Centers: The Forgotten Target in Cybersecurity
Call Center Fraud Increased 113% Learn How to Keep Your System Protected
Organizations today exist in an omnichannel world. Unfortunately, many of them have focused on protecting their online channels at the expense of their call centers.
Call fraud is on the rise, which means call centers need to take the proper steps to ensure their customers` information is secure. But frequently those tasked with call center cybersecurity are simply overworked, understaffed, and outmatched by the technical challenges of maintaining the highest level of cybersecurity.
![Call Centers: The Forgotten Target in Cybersecurity 1 whitepaper_420](https://genesys.miratechgroup.com/wp-content/uploads/2021/05/whitepaper_420.png)
Among the challenges they face:
![Call Centers: The Forgotten Target in Cybersecurity 2 accountability-icon_1](https://genesys.miratechgroup.com/wp-content/uploads/2021/05/accountability-icon_1.png)
Uncertainly their Genesys environment is secure and an inability to monitor it properly
![Call Centers: The Forgotten Target in Cybersecurity 3 readiness-icon_4](https://genesys.miratechgroup.com/wp-content/uploads/2021/05/readiness-icon_4.png)
The threat of data leakage and its potential impact on their business
![Call Centers: The Forgotten Target in Cybersecurity 4 data-icon_2](https://genesys.miratechgroup.com/wp-content/uploads/2021/05/data-icon_2.png)
How to withstand Telephony Denial of Service (TDoS) attacks and what to do should it occur
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The absence of sufficient skills among their team to ensure their Genesys platform has been set up correctly and there are no cyber threats while it`s operating