The Cutting-Edge Contact Center: From Sci-Fi Fantasy to Reality

About the Author

Emily Drenis Emily Drenis

Miratech Practice Lead, Customer Experience & Success
Emily Drenis is the practice lead, Customer Experience & Success at Miratech. Emily partnered with Miratech in 2018 after 20 years of experience in creating robust customer success programs, adjusting business processes to make organizations more customer-centric, and making customer success management (CSM) teams more efficient. As the 64th employee during Genesys’s start-up years, Emily was a part of the incredible journey as the company grew from a small start-up to a large, successful corporation.