We analyze your Genesys implementation and determine the exact set of Genesys log files, configuration files, interaction recordings, third-party integrations and more, dealing with processing and storage of personally identifiable information (PII) and other sensitive data and conduct a detailed assessment of vulnerabilities and threats. You receive comprehensive recommendations on how to minimize the risk of sensitive data leakage.
Issues with Security Certificates
Failing to keep Security Certificates current and up-to-date is one of the most common ways your Genesys Platform will get hacked. Miratech finds the root causes of recurring issues with certificates and recommends solutions and corrective actions. We assess your current processes and recommend maintenance procedures that allow you to manage certificates efficiently.
Issues with User Access Control
Miratech assesses your User Access Management Policies and their implementation for your Genesys environment. The “dangerous” credentials, scripts, and configuration files are identified and remediation recommendations are provided.
Readiness for Telephony Denial of Service (TDoS) Attacks
We analyze how Genesys components in your solution can be impacted by TDoS through multiple assessments including penetration tests, evaluate the risks, and recommend a mitigation strategy and TDoS response plan to localize an attack and minimize consequences
Our assessment gives you more visibility into how misdialing, due to wrong client identification or data injections, is occurring. This assessment includes the analysis of potential weaknesses within your business processes, architecture, routing strategies, change procedures leading to erroneous client identification and data injection vulnerabilities, and the evaluation of the possibility of misdialing in your Contact Center.
There is no single reason why a call recording is lost, whether incorrect backup mechanisms, or even poor storage management. It depends on the solution architecture, component configurations and third-party product integration. We assess the specifics of your solution to find the root causes for ALL reported cases.