Enterprise Genesys Solutions

Global leaders in Genesys based solutions for more than 20 years

Our unique service and solutions offering based on the Genesys framework has been birthed from our over 20 years of experience working hand in hand with both Genesys and their end users. Our experience in contact center solutions has allowed us to create proprietary solutions and services to address the issues and needs of our existing client base.

No matter where you are on your customer journey with Genesys, you will find a Miratech offering that will help improve your call center usage. While Genesys provides you with the best tools for your call center, we are the ones who help deliver you the best software solution for your business and technological needs, no matter how granular.

  • Turn key – Our most comprehensive solution allows you to focus more on your call center operations while we come in and handle the heavy lifting. Third party integration, testing, maintenance, training, regardless of your needs we have you covered. Our full stack Genesys solution is the easiest way to get your call center optimized as quickly as possible.
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  • RapidROI – This solution helps to make sure that you are getting the most out of your Genesys implementation and enhancements. Additionally, it provides an analysis of both your platform, third party integrations, and business needs to make sure that everything is working together to get you the quickest return on your Genesys investment.
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  • Project Rescue – Going it alone can be a daunting task and is often problematic even for exceptionally experienced call centers. For clients who have hit an unexpected roadblock in their implementation, or would just like to complete their rollout even faster, we are here to help power your Genesys contact center solution.
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  • ControlCX – Built from our internal engineering methodology and experience we have created a solution that gives you more visibility and control over your Genesys implementation. You will be able to see progress in real time and predict project milestones with 100% accuracy.
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  • CyberCX – With hackers targeting contact centers and consumer data more and more frequently, the security of your call center has never been more vital. Miratech is able to analyze your instance and make sure that your data is proactively secure.
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  • InsightCX – A Genesys service extension that helps you consolidate the most valuable WFM reporting data into SAP BI, along with the other GI2 reports. Additionally it allows you to better visualize information, getting customizable results on your scheduling, performance, and adherence reporting in real time allows you to do much more with your existing WFM solution.
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Take Your Call Center to the Next Level

Let us know how to best get in touch with you and what service or solution you are most interested in; or if you just want additional information. We will reach out to you to help you do more with your Genesys practice.