Find The Best, Train The Rest
Through Genesys reporting and analytics or back office case management routing, Miratech assists you in finding the most accurate and efficient employees. Train employees that need further assistance to keep the quality of service high. This allows you to integrate a quality step and “gate-check” on percentage of work.
Eliminate Reoccurring Errors
Miratech uses Genesys reports to redesign processes and reduce errors. Prevent tedious work by using Genesys analytics to catch mistakes that would otherwise continue to reoccur. Don’t let any mistakes get by your agents.
Build The Best Training Plans For Your Employees
Miratech puts Genesys in place to validate processes, fix errors, and train your employees effectively. With our help, you’ll build necessary changes into long-term training. Utilize Genesys to create individualized plans for agents so that they know exactly what is expected of them.