Optimize Your Agents’ Skills For Peak Performance
Genesys uses routing and matching to enhance your agents’ skills no matter what channel of communication they use. Miratech puts Genesys in place to produce the reports your need to understand your employees’ strengths and weaknesses. Capitalize on their strengths and work through limitations effectively.
Promote A Better Agent-customer Relationship
Genesys Omnichannel desktop prevents employees from signing into multiple systems, keeping customer satisfaction high. Miratech implements Genesys so you can connect customers to their preferred communication channel, eliminating third party or legacy issues. Your agents gain a helpful and happier relationship with their customers or prospects, keeping the customer experience at a high point.
Keeping Clear Boundaries In Place For Business Agility
Miratech effectively implements Genesys to keep distinct architectural boundaries between channel systems that manage customer engagements, as well as the systems that manage records and transactions. Genesys increases your business agility through separate interaction channels, and Miratech makes this happen seamlessly. With Genesys in-system management, we help you reduce TCO and improve administration efficiency.
The Omnichannel Desktop Brought About Positive Results:
- 76 second reduction in handle time through Omnichannel blending per contact
- 41 seconds saved through screen pop-ups
- 12 second reduction through CRM desktop integration
Based on Genesys Workspace, PureEngage™ platform is available in desktop and web formats. Let Miratech help you reap the most benefits from this platform.