Genesys Product Expertise

Every Genesys implementation is unique, requiring clarity of vision and the experience to execute. Miratech has literally millions of man hours building custom Genesys solutions to meet your toughest challenges.

Maximize your ROI with our services:

Engage Framework

T-Server
SIP Server
Containerization
Cloud

Routing

Orchestration Server
IRD / Composer
Designer
Predictive Routing
Rules Authoring

Reporting and Analytics

Info Mart
Interactive Insights
CX Insights

Interactive Voice Response

Genesys Voice Platform
Intelligent Automation
Speech Recognition

Channels

Voice
Outbound
Digital Channels
Mobile Engagement
Co-Browse
Web Engagement

Quality Management

Workforce Management
Interaction Recording
Interaction Analytics (SpeechMiner)

Integrations

Gplus Adapters
SDKs
Custom

DevOps

Blackchair
Cyara

Desktop

Workspace Client
Workspace Web

Get the Skills and Expertise you need NOW!

We need to extend our team with virtual engineers or on-premise teams!