Genesys Product Expertise

Every Genesys implementation is unique, requiring clarity of vision and the experience to execute. Miratech has literally millions of man hours building custom Genesys solutions to meet your toughest challenges.

Maximize your ROI with our services:

Engage Framework
T-Server
SIP Server
Containerization
Cloud

Interactive Voice Response
Genesys Voice Platform
Intelligent Automation
Speech Recognition

Integrations
Gplus Adapters
SDKs
Custom

Routing
Orchestration Server
IRD / Composer
Designer
Predictive Routing
Rules Authoring

Channels
Voice
Outbound
Digital Channels
Mobile Engagement
Co-Browse
Web Engagement

DevOps
Blackchair
Cyara

Reporting and Analytics
Info Mart
Interactive Insights
CX Insights

Quality Management
Workforce Management
Interaction Recording
Interaction Analytics (SpeechMiner)

Desktop
Workspace Client
Workspace Web

Get the Skills and Expertise you need NOW!

We need to extend our team with virtual engineers or on-premise teams!