Planning And Technical Services

“In my 20+ years in the industry, I’ve found that no one ever plans to fail…they just fail to plan,” – Global Account Executive, Business Development, Miratech.

This is where, with our relentless performance, Miratech adds the most value to your Genesys platform. We’ve managed over 100 Genesys implementations in our 18 years of experience, and we succeed 99+% of the time. When you help develop the Genesys base code, you can manage all the technical services. We service and support our customers on average 7+ years, building a lasting relationship that maximizes your Genesys investment.

Miratech offers five planning and technical services for your Genesys implementation:

Architecture And Design

Know your processes and how they will be distributed on the hardware. You don’t want to over- or under-build.
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Authenticity And Security

Have strong authentication to keep the bad guys out without penalizing the good guys. Miratech understands how to create the perfect balance.
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Artificial Intelligence

Genesys is so flexible, with an incredible number of options available to cycle through. Miratech helps you understand what you should do, not just what you want to do.
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Integration To Enterprise/Legacy CX Systems And Data Mart

Your history, legacy systems, solutions that currently work, and third party data tools stream line your customer experience. Miratech knows that Genesys does not operate in a vacuum.
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Premise, Cloud And Hybrid Migration Services

We provide the framework and justification for choosing the perfect model for your business, and no matter what the model is, we are always your advocate.
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Let Miratech Lead You to Your Vision

Miratech can pave the way to your goals quickly and efficiently. Our highly skilled engineers use proprietary Managed Competence Center to maintain control throughout the process, while our Predictive Testing model allows us to anticipate roadblocks and clear the way to your objectives.  We guarantee success and on-time delivery – every time.