Genesys Operational Services

Your Genesys platform is in constant flux. Systems and needs are changing all the time. To keep your Genesys environment running at peak performance requires a team with extensive experience to manage the day-to-day environment, to ensure everything works optimally, all the time. Miratech manages some of the world’s largest Genesys installations globally.

Count on us to help you support any of the following functions:

• Security, Configuration and Consistency management
• Service Component testing
• Agent Workplace configuration
• Routing Strategies development
• Report development and optimization
• Custom component maintenance