Optimize Your Footprint
Not too big, not too small – make sure it’s just right. Architecture is an evolving and living entity, and as resources become more efficient, you have the opportunity to consolidate. Miratech helps you evaluate your growth rate, and limit and expand your service areas to ensure the highest availability for your Genesys platform.
Reduce Operational Complexity
When Miratech helps you choose the appropriate design for your system, you’ll see that it requires fewer updates and changes as your needs evolve. Your call center’s operations will be simplified in a way that eliminates excess stress for your staff. You’ll never have to worry about your system failing. Miratech’s ControlCX™ can help define the least complex solution for each system requirement.
Own A Piece Of The Cloud
Miratech helps you identify when to keep data on premise, when to leverage the cloud, and when to utilize a hybrid model. Where is the perfect blend of resources? You might find that highly secure data is better kept on premise and non-critical data gets stored on the cloud. Are your resources knowledgeable to maintain the applications on premise or will you use the cloud to balance the internal skill level you have or to manage the complexity and volume of work? We provide the flexibility you need and we help you evaluate your decisions.
Disaster Planning And Recovery
Miratech helps you identify redundancies, such as:
- Process redundancy
- Data length redundancy
- Carrier redundancy
- Channel redundancy
- Hardware redundancy
- Data center redundancy
High availability clustering offers you a solution that provides you with business continuity. Failure is inevitable whether it is under your control or not, so let Miratech help you find solutions to your architectural and design issues.
Miratech Helps You Make The Right Decisions
With our 18 years of experience working with Genesys and implementing it for Fortune 100 companies, Miratech knows how to address all your architectural and design problems efficiently. We’re here to help you choose the right design for your business, optimize it, and keep it 100% operational.