Understand ‘what’s next’ with Miratech’s Advanced Support Program

If you’re a Genesys customer remaining on the existing Multicloud or Engage platforms, Miratech’s Advanced Support Program will help you understand your best ‘what’s next’ and enable your organization to create a plan to move forward with confidence and in your timeline.

Today, Miratech is uniquely placed to offer a comprehensive support program that isn’t just about keeping the lights on. It has the largest pool of independent Genesys expertise in the world, having worked with Genesys side-by-side for 22 years. Our customers can benefit from the 7.5 million hours logged while developing, delivering, and supporting Genesys platforms. Miratech engineers have even helped build their products.

Support for Genesys Multicloud, Engage Cloud, and Engage Premise customers

Last month, Genesys announced its plans to focus all future investment on the Genesys Cloud CX™.  While this will serve to accelerate potential innovation for this Contact Center as a Service Solution (CCaaS), existing customers leveraging the older platforms are concerned about what this means to them.

To better support enterprises utilizing existing Multicloud and Engage platforms, starting by assessing their current customer experience (CX) footprint and assisting in developing their CX journey moving forward, Miratech has created an innovative

Our teams are responsible for extracting business logic from software features and mapping that logic into the functional parameters of most leading CX solutions, worldwide. Which means tried and tested CX support available for Genesys Multicloud, Engage Cloud, and Engage Premise customer right now.

Your Advanced Support Program

If you’re working for an enterprise remaining on the existing Multicloud CX or Engage platforms, the advanced support program will ensure your operational readiness while simultaneously accelerating the time to take advantage of state-of-the-art solutions available on the market.

It is a flexible advisory, modernization, support, and risk management program that includes: roadmap planning, technology evaluations, pilot and proof of concept (POC) options, and migration support services.

Miratech’s Advanced Support Program makes it easier to assess your current customer experience (CX) footprint and assist in developing the CX journey moving forward.

So that your business can make better informed and educated decisions that align to your specific needs and the preferred timeline for further CX transformation.

Designed around you…

In the world of customer experience there is no one size fits all. There will be lots of good reasons why you’ve chosen your public cloud or on-premise platform and you don’t need to lose sight of those.

When we say this approach is ‘designed around you’, we really mean it. The Advanced Support Program has been specially created to help your organization navigate and improve your CX journey to meet your business priorities, at your pace.

The program has been designed to address your organizations specific CX needs and is backed by over 350 dedicated application consultants and engineers. All with a proven track record of delivery success and supported by our 100% referenceable global client base.

Organizations have the flexibility to choose from executive advisory services, roadmap planning, migration support services, as well as proof of concept (POC) options to fully evaluate any new platform.

Miratech Advanced Support Program will enable your organization to create a plan to move forward with confidence, in your timeframe, while maintaining or optimizing existing operations.

Book a call today to discover your best ‘what’s next’.

To learn more about Miratech’s Advanced Support Program, please click here.

Learn more info@miratechgroup.com