Gain valuable insight into customer behavior through powerful Genesys Customer Experience Analytics. Information collected through their proven journey will allow you to make informed decisions based on real-time data and stay ahead of the competition.
We’ll help you survey these analytics to report to your incentives. Our agent dashboard helps your team understand first call resolution and time to resolution. Now you can know what to do prior to the call, which demonstrates the digital transformation that we strive for. Your team members can get real-time feedback and compensation.
We also allow you to understand your customer experience. How difficult is it for customers to do business with your company? By looking at time to resolution, number of contact for resolution, and Customer Effort Scores, Miratech’s Genesys implementation can help you improve your NPS based upon experience.