Experience Solutions

Experience Solutions

Miratech knows that keeping your customers happy with your service will ultimately help lead to success. We leverage the Genesys Omni-Channel for your customers so they are the priority of your call center. However, customers are not all the same. Knowing how they are different enables us to create an ultimate omni-channel experience for each of them.

Thanks to improved technological interactions in recent years, many customers have become highly tech savvy. That’s led them to become ever more demanding in those interactions. Whether the contact is inbound or outbound, and if they’re new visitors or repeat customers, Miratech helps make their experience as seamless and as stress-free as possible.

As customer expectations continue to rise and digital channels keep expanding, you need the latest customer experience management technology. Genesys solutions let you deliver positive and proactive engagement along every step of the customer journey. Miratech configures and customizes them to your specific requirements and customers’ expectations. Miratech helps you get your customer experience to the highest levels quicker, accelerating the ROI of your Genesys platform.

Janelle Dieken, Senior VP of Product Marketing at Genesys, presenting on CX transformation

As your call center operations get more efficient, your customers’ experiences get more positive. We provide five customer engagement solutions that enhance those experiences when implementing Genesys.

Genesys Omnichannel Engagement for Inbound, Outbound, Digital Channels

Give your customers the choice of how to contact your agents. There are multiple channels available to them such as voice, chat, mobile, and SMS.
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Genesys Journey Mapping and Routing Design

Prioritize customers and get them to the right agent as soon as possible for more efficient service. Take the complexity out of customer interactions.
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Genesys Predictive Routing

Know exactly why a customer is contacting you by using history and trends. Boost sales by predicting customers’ needs early on.
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Genesys Integrated Self-Service

Filter out the simple tasks and move more complex ones to agents to minimize their workload. Serve your high-priority customers faster.
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Genesys Customer Insights and Analytics

Stay ahead of the competition with real-time data. Create reports to solve your problems before they even develop.
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Place The Emphasis On Your Customers

Miratech gives you the tools you need to keep your customers satisfied. With our proven solutions, your company will be sure to create the optimal customer experience. Let our highly trained engineers help keep your customers coming back.