Genesys Customer Experience Solutions

Miratech knows that keeping your customers satisfied with your services will ultimately help lead you to success. We leverage Genesys omnichannel communication for your customers so that they are the major focus of your call center. Let us help you create the ultimate omnichannel experience for your customers.

Miratech prides itself on the five customer engagement solutions that enhance customer experience when implementing Genesys:

Genesys Omnichannel Engagement for Inbound, Outbound, Digital Channels
Give your customers the choice of how to contact your agents. There are multiple channels available to them such as voice, chat, mobile, and SMS.
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Genesys Journey Mapping and Routing Design
Prioritize customers and get them to the right agent as soon as possible for more efficient service. Take the complexity out of customer interactions.
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Genesys Predictive Routing
Know exactly why a customer is contacting you by using history and trends. Boost sales by predicting customers’ needs early on.
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Genesys Integrated Self-Service
Filter out the simple tasks and move more complex ones to agents to minimize their workload. Serve your high-priority customers faster.
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Genesys Customer Insights and Analytics
Stay ahead of the competition with real-time data. Create reports to solve your problems before they even develop.
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Place The Emphasis On Your Customers

Miratech gives you the tools you need to keep your customers satisfied. With our proven solutions, your company will be sure to create the optimal customer experience. Let our highly trained engineers help keep your customers coming back.