Our ControlCX™ dashboard allows you to monitor:
We help you identify issues that could affect another member’s task or the project’s outcome, as well as actions that can worsen or benefit it. To do so, we oversee each team member’s progress. Transparency between each team’s work and the lead development team is necessary to keep everyone on track and our system can keep this transparency for your company.
We allow you to see everyone’s actions in real-time. This holds team members accountable and fosters responsibility and a level of commitment. While it is easy to lose sight of accountability in call center software development, at Miratech, we keep a team fully involved with the product from beginning to end.
Real Time Data
We allow your company to see data in real time so that you can make changes immediately, which avoids issues in the future. With ControlCX™, you can deliver responses on time and make changes for your call center’s success.
We keep records at each developmental stage, which helps define inconsistencies and also identifies the underlying cause of all issues. When the product meets all of the specific requirements, you can map the relationships between different projects and determine what needs to be changed to ensure successful workflow.
Our readiness model displays statistical data to determine your company’s progress and identify any issues along the way. Establishing the scope baseline, tracking and measurements allows you to measure your company’s readiness. When you are aware of your company’s readiness, you can identify and monitor important features of the product. In addition, you can calculate the metrics of each feature.
Stay on the road to success and trust Miratech to provide you with the control your business needs to keep your Genesys platform running efficiently. ControlCX™ is the solution to any of your project management concerns.