Category: Planning & Technical Services

Today, more businesses than ever before need to successfully deploy new technology in order to survive and thrive. However, it’s well know that digital transformations are prone to failure. Miratech has a 99% record of successful project delivery in complex technology environments, including Global Fortune …

Are your in-house resources struggling to keep pace with advances in technology and your business needs? Would your organization benefit from cost-effective technology operations, enhanced business resiliency, specialized technical expertise when you need it, and more time to focus on driving your business growth? If …

A couple of weeks ago I wrote an article about proper Genesys exam preparation. Afterwards, I received a lot of private messages about where I got the Genesys documentation and additional materials. I’ve decided to give you more info on this question so you could …

If you haven’t heard of “4PM” it’s because we created it here at Miratech! It’s a strategy that combines the critical elements needed for a successful Genesys implementation and the meticulous planning and management practices Miratech has developed for our projects. 4PM stands for PEOPLE, …

Every Genesys specialist, sooner or later, starts to think about the Genesys certification exam. This certificate can be extremely useful for supervisors, technical specialists and, of course, consultants. Passing this test is a great way to confirm your skills and discover your weaknesses. I have …

Miratech is often called in to troubleshoot issues and rescue failing Genesys implementations within contact centers. Between that, over 3 million hours of installing, customizing and operating the Genesys platform and over 200 dedicated Genesys consultants and engineers worldwide, it’s safe to say we’ve seen …

A Genesys implementation is a big undertaking and relies heavily on a technical team (internal or outsourced) to build the foundation for customer service operations and customer experience. Because of this, it is imperative to have a talented team to execute and manage the implementation. …

Your team has worked to develop the vision for your contact center transformation, to ultimately improve your customer experience and create more efficiencies in your operations. With Genesys as your technology solution of choice to put your vision into action, you are ready to prepare …

That’s an impressive figure for just about any company’s annual revenue. But when it’s the annual volume of cybercrime (even higher than the drug trade) it’s frightening. And with many physical and online information security procedures growing stronger and more sophisticated, more and more of …