2022 Top Priorities for CEOs with Contact Centers
Erik Delorey
As we wrap-up another year of accelerated transformational change to Customer Experience (CX) and the technology supporting it, here’s the 2022 top priorities CEOs must take to modernize their Contact Centers and continuously improve CX. The festive holiday season is a busy time of year …
Looking Forward to Anywhere Operations?
Hard on the heels of delivering pandemic accelerated remote working capability, contact centers are now looking forward to ‘anywhere operations’. If you’re not already familiar with the concept, it’s all about optimal operational resilience, and outstanding Customer Experience (CX), in the widest sense. It’s a …
Thinking about contact center migration?
Alexander Maximenko
Are you thinking about your contact center migration, but still unsure which strategy works best? Alexander Maximenko makes it easy to understand the migration options available to your business and provides some top-level thinking, so you can make the right choice. Are you thinking like …
The Essential Contact Center Migrations Keys
Need to migrate from Cisco’s Unified Contact Express (UCCX), or a similar contact center technology platform, without disrupting operational performance? Renewing your contact center platform can transform your CX and the operational efficiency of your business, but it can be complex. The good news is …
The Best Answer To Cisco UCCX End Of Life (EOL) … Seriously Evaluate Other Vendors!
Cisco has made a number of end-of-sale and end-of-life announcements regarding its UCCX platform. Today, it’s pushing the transition to an ‘all-new’ next generation contact center, based on the Webex platform. This is a chance to evaluate other vendors who do not have the history …
Get Your Digital Transformation on Track
Today, more businesses than ever before need to successfully deploy new technology in order to survive and thrive. However, it’s well know that digital transformations are prone to failure. Miratech has a 99% record of successful project delivery in complex technology environments, including Global Fortune …
Five Compelling Reasons Why Organizations Are Turning to Managed Services
Maria Hoyt
Are your in-house resources struggling to keep pace with advances in technology and your business needs? Would your organization benefit from cost-effective technology operations, enhanced business resiliency, specialized technical expertise when you need it, and more time to focus on driving your business growth? If …
4 Simple Tips That Will Guide You through Genesys Documentation
Alyona Malakhova
A couple of weeks ago I wrote an article about proper Genesys exam preparation. Afterwards, I received a lot of private messages about where I got the Genesys documentation and additional materials. I’ve decided to give you more info on this question so you could …
“4Pm” is Critical for Genesys Success
Jim Wessel
If you haven’t heard of “4PM” it’s because we created it here at Miratech! It’s a strategy that combines the critical elements needed for a successful Genesys implementation and the meticulous planning and management practices Miratech has developed for our projects. 4PM stands for PEOPLE, …
Password Nightmares: Managing Contact Center Security without the Headache
We all know the feeling of being overwhelmed by having too many passwords. In Joan’s contact center alone she has to login to her desktop, email system, project management tool, time tracking system, in-office messenger, training portal… her office entrance is even protected by a …