Category: Planning & Technical Services

Why do so many technology projects finish late and over budget?   One of the major factors is that the project management tools being used simply don’t go far enough to eliminate the guesswork. Given the complexity and scale of most digital transformations today, relying …

As we wrap-up another year of accelerated transformational change to Customer Experience (CX) and the technology supporting it, here’s the 2022 top priorities CEOs must take to modernize their Contact Centers and continuously improve CX. The festive holiday season is a busy time of year …

Hard on the heels of delivering pandemic accelerated remote working capability, contact centers are now looking forward to ‘anywhere operations’. If you’re not already familiar with the concept, it’s all about optimal operational resilience, and outstanding Customer Experience (CX), in the widest sense. It’s a …

Are you thinking about your contact center migration, but still unsure which strategy works best? Alexander Maximenko makes it easy to understand the migration options available to your business and provides some top-level thinking, so you can make the right choice. Are you thinking like …

Need to migrate from Cisco’s Unified Contact Express (UCCX), or a similar contact center technology platform, without disrupting operational performance? Renewing your contact center platform can transform your CX and the operational efficiency of your business, but it can be complex. The good news is …

Cisco has made a number of end-of-sale and end-of-life announcements regarding its UCCX platform. Today, it’s pushing the transition to an ‘all-new’ next generation contact center, based on the Webex platform. This is a chance to evaluate other vendors who do not have the history …

Today, more businesses than ever before need to successfully deploy new technology in order to survive and thrive. However, it’s well know that digital transformations are prone to failure. Miratech has a 99% record of successful project delivery in complex technology environments, including Global Fortune …

Are your in-house resources struggling to keep pace with advances in technology and your business needs? Would your organization benefit from cost-effective technology operations, enhanced business resiliency, specialized technical expertise when you need it, and more time to focus on driving your business growth? If …

A couple of weeks ago I wrote an article about proper Genesys exam preparation. Afterwards, I received a lot of private messages about where I got the Genesys documentation and additional materials. I’ve decided to give you more info on this question so you could …

If you haven’t heard of “4PM” it’s because we created it here at Miratech! It’s a strategy that combines the critical elements needed for a successful Genesys implementation and the meticulous planning and management practices Miratech has developed for our projects. 4PM stands for PEOPLE, …