Putting customers off with narcissistic chatbots?
Six key traits and how to fix them. Your chatbots and voicebots often play an important role in delivering a great Customer Experience (CX). However, they can be a source of frustration and negatively impact your CX if not programmed correctly and continually optimized. Without …
Seven Top Tips to Optimized CX
Wherever your organization is on its business transformation journey, here’s seven tips to optimized Customer Experience (CX). Over the last two decades, Miratech’s expertise as well as its tools and methodology have delivered successful solutions to every size of organization – from ambitious start-ups to …
The Top Six Criteria for CX Managed Services Partners
In our last blog we talked about why organizations are now leveraging Managed Services to optimize Customer Experience (CX). We looked at how it can put businesses on the inside track to continuous improvement and competitive CX. Plus, why in-house support solutions tend to fall …
Leverage Managed Services to Optimize CX
Does your organization have everything in place to keep moving your Customer Experience (CX) technology forward? … because successfully deploying CX solutions is just the start of your CX journey. Ensure your next steps really count. We explore how leveraging Managed Services can get you …
How to Leverage Self-Service Technology to Optimize Customer Experience
Self-Service technology has evolved more than any other Customer Experience (CX) tech because of the positive impact it can have on your business. According to many U.S. specialized agencies, like H&R bloc, TaxAct and Quicken, Self-Service can cut servicing costs by 82%. As well as …
How To Leverage The Internet of Behavior To Improve CX
The Internet of Behavior (IoB) has the potential to transform your contact center’s Customer Experience (CX). So, how can you accelerate its integration into your contact center journey? Whether you are just hearing about it for the first time or on the road to harnessing …
The Three Steps to Optimized Customer Experience (CX) in 2022
Want to optimize your contact center customer experience (CX), but not sure how? The competitive advantages of optimizing existing tech for your business are clearly huge. However, with the speed of change occurring faster than ever, alongside rapidly growing technology choices, knowing where to focus …
The true cost of unfilled vacancies
Do you know how much your contact center performance and revenue could be impacted by delays in recruiting critical technical resources? It naturally takes time to recruit and onboard specialist expertise to drive effective digital transformation and operational efficiency. But beware, while you’re searching for …
Accelerating Omnichannel CX with Genesys Workspace
If your business is enjoying the CX benefits of Genesys, then look at Genesys Workspace Desktop Edition (WDE). It can take your omnichannel performance to the next level. Here Dmitry Beletskiy highlights just a few of the transformational agility and performance benefits WDE is delivering …
The Inside Track on Genesys Cloud Managed Services
You’ve successfully deployed a customized Genesys cloud solution. Congratulations! Your customers, and your agents, are all set to enjoy a far superior service experience. Let’s make sure you keep it that way. Now that you have the technology platform in place to transform your contact …