How to Avoid a 48-Hour Call Center Outage
48 hours. Not that long right, just two days, your average weekend.
48 hours of downtime would have cost one of the world’s largest tourism-real estate rental services over 15 million dollars.
The smallest of oversights in practice would have allowed for a vital Genesys certificate to lapse, resulting in a total shutdown of call center operations. The decentralization and sheer variety of certificates meant that to go through their certifications line by line would have taken upwards of a month.
We found a solution. Saving 48 hours and over 15 million dollars.
Our quick reaction and in-depth knowledge of the Genesys platform has proven time and time again to be further proof as to why we are one of the worlds leading Genesys service and implementation providers.
To read how we rescued this multibillion-dollar company, download our case study here:
Miratech partnered with Genesys to design and implement a technology solution to increase customer satisfaction at a large financial institution. The combined project team spent two months on site at the client’s headquarters, finishing on budget and ahead of schedule. Both the client and Genesys are delighted with their contributions, expertise and professionalism. We look forward to future engagements with Miratech to help joint clients deliver great customer experiences.
Miratech is one of many outsource partners that’s helped Genesys grow to more than $850 million in revenue by developing program applications, deploying products, and working with their end users, among other things. We’ve worked to make Miratech part of the team. They get our evolving needs, and they’re flexible in their business model.
Miratech has become our supplier in 2000. Over more than 10 years of our cooperation Miratech has delivered dozens of high complexity projects for Alcatel-Lucent. Miratech delivers its services on time and within quality requirements. Miratech successfully attracts and retains highly competent engineers for our projects. We are very satisfied with the work that Miratech has done and we plan to continue our cooperation in the future. I have no doubts recommending Miratech as a competent provider in its market segment.