Blog
Blog
DevOps: A Look Inside the Complex World of Development & Operations
A Genesys implementation is a big undertaking and relies heavily on a technical team (internal or outsourced) to build the foundation for …
10 Things You Must Do Before Transforming Your Contact Center with Genesys
Your team has worked to develop the vision for your contact center transformation, to ultimately improve your customer experience and create more …
Contact Centers May Become the Weakest Link in Cyber Protection
That’s an impressive figure for just about any company’s annual revenue. But when it’s the annual volume of cybercrime (even higher than …
Here’s One Top 10 List You Definitely Don’t Want To Be On
Contact centers were a big target of cyber criminals last year. But they weren’t alone. That’s why 2018 was a banner year …
It’s Time To Improve Your Genesys Reporting
With the rise of big data, you have the ability to collect tons of information about how your contact center is performing. …
Genesys Self-Service Doesn’t Replace Your Agents… It Empowers Them
Now that customers are relying more and more on self-service, artificial intelligence is playing a major role in contact centers. Customers want …