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4 Simple Tips That Will Guide You through Genesys Documentation
A couple of weeks ago I wrote an article about proper Genesys exam preparation. Afterwards, I received a lot of private messages …
Man Maketh Tools. Not the Other Way Around.
Just unboxed that new solution for your contact center? Fantastic, but who are your agents? What is their experience and skill set? …
“4Pm” is Critical for Genesys Success
If you haven’t heard of “4PM” it’s because we created it here at Miratech! It’s a strategy that combines the critical elements …
Password Nightmares: Managing Contact Center Security without the Headache
We all know the feeling of being overwhelmed by having too many passwords. In Joan’s contact center alone she has to login …
6 Tips to Pass Genesys Certification Exam
Every Genesys specialist, sooner or later, starts to think about the Genesys certification exam. This certificate can be extremely useful for supervisors, …
Simple Issues That Could Cause Big Messes for Your Genesys Platform
Miratech is often called in to troubleshoot issues and rescue failing Genesys implementations within contact centers. Between that, over 3 million hours …