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Blog
Customized Genesys Training? Get What It Takes to Optimize Genesys Performance!
They play a role in making operations more seamless, bridging the gap between authorities, consumers and businesses. …
Customizing Genesys? Start with The End Game
If you are in the process of customizing the Genesys platform to suit the specific needs of your business, you are already …
The Cutting-Edge Contact Center: From Sci-Fi Fantasy to Reality
How Natural Language Understanding (NLU) technology is transforming CX NLU (Natural Language Understanding) is an essential tool for modern IVR (Interactive Voice …
Miratech Goes to Amsterdam: A Short Overview of Genesys G-Summit Europe 2019
The three-day conference, hosted by Genesys on September 11-12 in Amsterdam, brought together 1,200 CX and IT professionals to showcase the …
Miratech Goes to Denver: Xperience19 and the Future of Genesys
With the glorious Rocky Mountains of Denver as the backdrop, people from around the world come to Xpereince19 to hear the latest …
Turning Your Raw Genesys Data Into Customized Reporting
Migrating to the Genesys framework is a massive upgrade for a lot of enterprise companies who are looking to get industry leading …