Blog
Blog
Accelerating Omnichannel CX with Genesys Workspace
If your business is enjoying the CX benefits of Genesys, then look at Genesys Workspace Desktop Edition (WDE). It can take your …
The Inside Track on Genesys Cloud Managed Services
You’ve successfully deployed a customized Genesys cloud solution. Congratulations! Your customers, and your agents, are all set to enjoy a far superior …
Five Compelling Reasons Why Organizations Are Turning to Managed Services
Are your in-house resources struggling to keep pace with advances in technology and your business needs? Would your organization benefit from cost-effective …
Prioritizing Self-Service Technology for Your Competitive Edge
If you haven’t embraced the benefits of self-service technology for contact center performance, or if you have legacy self-service that perform poorly, …
Learn to Accelerate Chatbot Performance
If you’re looking to leverage Chatbot technology and accelerate business growth, then be prepared to make some mistakes along the way. CX …
Leveraging Chatbot Technology – What You Need to Know
Using the profit accumulator is one such way, and you should understand why it increases your chances of the profits. …