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The Three Steps to Optimized Customer Experience (CX) in 2022
Want to optimize your contact center customer experience (CX), but not sure how? The competitive advantages of optimizing existing tech for your …
Thinking about contact center migration?
Are you thinking about your contact center migration, but still unsure which strategy works best? Alexander Maximenko makes it easy to understand …
The Essential Contact Center Migrations Keys
Need to migrate from Cisco’s Unified Contact Express (UCCX), or a similar contact center technology platform, without disrupting operational performance? Renewing your …
The Best Answer To Cisco UCCX End Of Life (EOL) … Seriously Evaluate Other Vendors!
Cisco has made a number of end-of-sale and end-of-life announcements regarding its UCCX platform. Today, it’s pushing the transition to an ‘all-new’ …
The true cost of unfilled vacancies
Do you know how much your contact center performance and revenue could be impacted by delays in recruiting critical technical resources? It …
Get Your Digital Transformation on Track
Today, more businesses than ever before need to successfully deploy new technology in order to survive and thrive. However, it’s well know …