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Buying Genesys? Training Will Be Your Biggest Challenge
When implementing your new Genesys platform within your company, everything changes. You’ve made the investment to delight customers and workers alike, however …
Introducing ControlCX™: The Building Blocks for a Flawless Genesys Implementation
Project management is a key element of any Genesys implementation process, as every company sets out with the goal of developing, planning, …
Measure Seven Times… To Avoid Genesys Implementation Failures
You’re halfway there. Your company has created a shared vision to optimize the customer experience, and the Technical Team has developed an …
5 Biggest Pitfalls to Avoid in Your Contact Center Digital Transformation
A Digital Transformation is much more than adopting a new software or platform. It’s about adapting your entire organization’s business processes to …