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How to Create the Optimal Customer Journey Map with Genesys
If you want to ensure that your customers are having the optimal experience, you’ll want to carefully map out their journeys. Anyone …
5 Tips for Successful Agent Scheduling With Genesys
Are you tired of having the wrong agents working at specific times or being short-staffed when you contact center is experiencing the …
5 Benefits of Leveraging AI for Genesys
Artificial Intelligence has made a significant impact on almost all businesses in today’s technological world. AI allows users to self-service to get …
Get Your Failing Genesys Project Back On the Track to Success
We all know the signs of a failed IT project – endless excuses, delays, complaints – the list goes on and on… …
CyberCX: The Security You Need To Ensure a Successful Genesys Implementation
According to CSO, the cost of damages from cybercrime is expected to reach $6 trillion per year by 2021. In comparison, in …
The Perfect Balance Between Business And Technical Consulting For Your Genesys Implementation
When you’re implementing a new IT platform for your business, you need to focus primarily on technology, right? Wrong. Even though your …