Blog
Blog
Understanding Public Cloud Security
Public Cloud, Hybrid Cloud and Multi-Tenancy Insights Public cloud security is often misunderstood. Did you know that public cloud solutions can be …
Ensure Operations Assurance and Migration Analysis for Seamless Evolution to Next-Generation Platforms
Understand ‘what’s next’ with Miratech’s Advanced Support Program If you’re a Genesys customer remaining on the existing Multicloud or Engage platforms, Miratech’s …
The CX Benefits of Gamification
Find out how gamification can transform your customer and employee engagement Gamification is not a new concept, however the number of applications …
Putting customers off with narcissistic chatbots?
Six key traits and how to fix them. Your chatbots and voicebots often play an important role in delivering a great Customer …
Seven Top Tips to Optimized CX
Wherever your organization is on its business transformation journey, here’s seven tips to optimized Customer Experience (CX). Over the last two decades, …
Cost-Effective Resourcing for Public Sector Digital Transformations
Resourcing Digital Transformation projects which meet budget constraints is especially challenging for government entities given the scarcity and the rising cost of …