Efficiently Notify Customers of Any Changes
Miratech helps you use Genesys PureEngage to automate notifications to customers, using their preferred channel of communication. Notifications may include changes within their account, new products or services, order updates, scheduled appointments and other important information. This enhances the customer experience by ensuring that your customers are always informed.
Always Know Expected Time to Completion
Miratech configures your Genesys system to enable your agents to keep up to date with customers’ self-serving actions. We’ll keep your agent-customer interactions transparent, so agents can always view the customers’ history and expected time to completion for requests or actions, as well as steps left in the process.
Don’t Waste Time Taking Repeat Inquiries
When Miratech properly implements Genesys, you prevent repeat status inquiries. We’ll help you decrease customer service volume, streamlining the work. Rather than handling things manually, now your agents can easily control and monitor tasks including setup, history and modeling.