Buying Genesys? Training Will Be Your Biggest Challenge
Jim Wessel
August 7, 2018
When implementing your new Genesys platform within your company, everything changes. You’ve made the investment to delight customers and workers alike, however the technology is only the tool that’s used to meet your new customer experience objectives. What really changes are the business processes that …
Measure Seven Times… To Avoid Genesys Implementation Failures
July 23, 2018
You’re halfway there. Your company has created a shared vision to optimize the customer experience, and the Technical Team has developed an architectural and implementation plan to execute the vision utilizing Genesys Engage. So, how can you guarantee that your team successfully reaches your objectives …