Customized Genesys Training? Get What It Takes to Optimize Genesys Performance!
Jim Wessel
They play a role in making operations more seamless, bridging the gap between authorities, consumers and businesses. …
Customizing Genesys? Start with The End Game
If you are in the process of customizing the Genesys platform to suit the specific needs of your business, you are already on the road to delivering a seamless customer experience (CX). Congratulations. The investment in a CX platform along with the effort for implementation …
Miratech Goes to Amsterdam: A Short Overview of Genesys G-Summit Europe 2019
The three-day conference, hosted by Genesys on September 11-12 in Amsterdam, brought together 1,200 CX and IT professionals to showcase the latest product enhancements and innovations, as well as hear from industry thought leaders and peers. The event featured multiple breakout sessions that focused …
Miratech Goes to Denver: Xperience19 and the Future of Genesys
With the glorious Rocky Mountains of Denver as the backdrop, people from around the world come to Xpereince19 to hear the latest news in customer experience and the predicted future of Genesys. As a sponsor this year, Miratech was available to meet clients, providers, thought …
Turning Your Raw Genesys Data Into Customized Reporting
Migrating to the Genesys framework is a massive upgrade for a lot of enterprise companies who are looking to get industry leading contact center solutions, but there can be a bit of an issue with reporting. Quick access to specific or custom information displays is …
Man Maketh Tools. Not the Other Way Around.
Just unboxed that new solution for your contact center? Fantastic, but who are your agents? What is their experience and skill set? If your contact center is run like a sweatshop staffed by agents with little experience and training, you will likely have a contact …
“4Pm” is Critical for Genesys Success
If you haven’t heard of “4PM” it’s because we created it here at Miratech! It’s a strategy that combines the critical elements needed for a successful Genesys implementation and the meticulous planning and management practices Miratech has developed for our projects. 4PM stands for PEOPLE, …
Password Nightmares: Managing Contact Center Security without the Headache
We all know the feeling of being overwhelmed by having too many passwords. In Joan’s contact center alone she has to login to her desktop, email system, project management tool, time tracking system, in-office messenger, training portal… her office entrance is even protected by a …
Simple Issues That Could Cause Big Messes for Your Genesys Platform
Miratech is often called in to troubleshoot issues and rescue failing Genesys implementations within contact centers. Between that, over 3 million hours of installing, customizing and operating the Genesys platform and over 200 dedicated Genesys consultants and engineers worldwide, it’s safe to say we’ve seen …
DevOps: A Look Inside the Complex World of Development & Operations
A Genesys implementation is a big undertaking and relies heavily on a technical team (internal or outsourced) to build the foundation for customer service operations and customer experience. Because of this, it is imperative to have a talented team to execute and manage the implementation. …