The Top Six Criteria for CX Managed Services Partners
Erik Delorey
In our last blog we talked about why organizations are now leveraging Managed Services to optimize Customer Experience (CX). We looked at how it can put businesses on the inside track to continuous improvement and competitive CX. Plus, why in-house support solutions tend to fall …
Leverage Managed Services to Optimize CX
Does your organization have everything in place to keep moving your Customer Experience (CX) technology forward? … because successfully deploying CX solutions is just the start of your CX journey. Ensure your next steps really count. We explore how leveraging Managed Services can get you …
How to Leverage Self-Service Technology to Optimize Customer Experience
Self-Service technology has evolved more than any other Customer Experience (CX) tech because of the positive impact it can have on your business. According to many U.S. specialized agencies, like H&R bloc, TaxAct and Quicken, Self-Service can cut servicing costs by 82%. As well as …
Attract and Retain Better CX Talent with Optimizing Technology
Are your technology investments doing all they can to attract and retain the talent your contact center needs? ESG research indicates that nine out of ten organizations are on a digital transformation (DX) journey. It is important to remember that DX involves people, process, and …
2022 Top Priorities for CEOs with Contact Centers
As we wrap-up another year of accelerated transformational change to Customer Experience (CX) and the technology supporting it, here’s the 2022 top priorities CEOs must take to modernize their Contact Centers and continuously improve CX. The festive holiday season is a busy time of year …
How To Leverage The Internet of Behavior To Improve CX
The Internet of Behavior (IoB) has the potential to transform your contact center’s Customer Experience (CX). So, how can you accelerate its integration into your contact center journey? Whether you are just hearing about it for the first time or on the road to harnessing …
Looking Forward to Anywhere Operations?
Hard on the heels of delivering pandemic accelerated remote working capability, contact centers are now looking forward to ‘anywhere operations’. If you’re not already familiar with the concept, it’s all about optimal operational resilience, and outstanding Customer Experience (CX), in the widest sense. It’s a …
The Three Steps to Optimized Customer Experience (CX) in 2022
Want to optimize your contact center customer experience (CX), but not sure how? The competitive advantages of optimizing existing tech for your business are clearly huge. However, with the speed of change occurring faster than ever, alongside rapidly growing technology choices, knowing where to focus …
The Best Answer To Cisco UCCX End Of Life (EOL) … Seriously Evaluate Other Vendors!
Cisco has made a number of end-of-sale and end-of-life announcements regarding its UCCX platform. Today, it’s pushing the transition to an ‘all-new’ next generation contact center, based on the Webex platform. This is a chance to evaluate other vendors who do not have the history …
The true cost of unfilled vacancies
Do you know how much your contact center performance and revenue could be impacted by delays in recruiting critical technical resources? It naturally takes time to recruit and onboard specialist expertise to drive effective digital transformation and operational efficiency. But beware, while you’re searching for …