The Three Steps to Optimized Customer Experience (CX) in 2022
Erik Delorey
Want to optimize your contact center customer experience (CX), but not sure how? The competitive advantages of optimizing existing tech for your business are clearly huge. However, with the speed of change occurring faster than ever, alongside rapidly growing technology choices, knowing where to focus …
The Best Answer To Cisco UCCX End Of Life (EOL) … Seriously Evaluate Other Vendors!
Cisco has made a number of end-of-sale and end-of-life announcements regarding its UCCX platform. Today, it’s pushing the transition to an ‘all-new’ next generation contact center, based on the Webex platform. This is a chance to evaluate other vendors who do not have the history …
The true cost of unfilled vacancies
Do you know how much your contact center performance and revenue could be impacted by delays in recruiting critical technical resources? It naturally takes time to recruit and onboard specialist expertise to drive effective digital transformation and operational efficiency. But beware, while you’re searching for …