Understanding Public Cloud Security
Erik Delorey
Public Cloud, Hybrid Cloud and Multi-Tenancy Insights Public cloud security is often misunderstood. Did you know that public cloud solutions can be as secure as on-premises ‘private’ clouds and hybrid cloud solutions? In fact, successful security is down to your operational (ops) team’s expertise. It …
Ensure Operations Assurance and Migration Analysis for Seamless Evolution to Next-Generation Platforms
Understand ‘what’s next’ with Miratech’s Advanced Support Program If you’re a Genesys customer remaining on the existing Multicloud or Engage platforms, Miratech’s Advanced Support Program will help you understand your best ‘what’s next’ and enable your organization to create a plan to move forward with …
The CX Benefits of Gamification
Find out how gamification can transform your customer and employee engagement Gamification is not a new concept, however the number of applications using it, across multiple sectors, is accelerating exponentially. This is because of the positive impact it has on customer and employee engagement. Gamification …
Putting customers off with narcissistic chatbots?
Six key traits and how to fix them. Your chatbots and voicebots often play an important role in delivering a great Customer Experience (CX). However, they can be a source of frustration and negatively impact your CX if not programmed correctly and continually optimized. Without …
Seven Top Tips to Optimized CX
Wherever your organization is on its business transformation journey, here’s seven tips to optimized Customer Experience (CX). Over the last two decades, Miratech’s expertise as well as its tools and methodology have delivered successful solutions to every size of organization – from ambitious start-ups to …
Cost-Effective Resourcing for Public Sector Digital Transformations
Resourcing Digital Transformation projects which meet budget constraints is especially challenging for government entities given the scarcity and the rising cost of emergent technology talent. However, this ability to effectively harness new technology is essential for delivering modern public sector services in an operationally efficient …
Leveraging Emergent Technology with New Talent
Do you have the capability to harness the many competitive advantages of upgrading from legacy systems to new and innovative technology? Or is the lack of internal skills impeding your digital transformation progress and ability to serve your customers better? It could be time to …
Harnessing the Right Talent to Accelerate Your CX Goals
In an increasingly complex and fast-paced IT environment, finding skilled resources to optimize the benefits of Customer Experience (CX) technology can be difficult. Developing the capability in-house can be even harder and take longer, and time is not on your side. Organizations must be agile, …
Accelerating Talent Acquisition for CX Technology
Trying to find, hire and retain top customer experience (CX) technology talent is difficult. Advances in technology, combined with the ‘Great Resignation’ mean resources are scarce and competition is super fierce. Traditional talent acquisition methods just aren’t effective in today’s job market. But there is …
Why Hunt for Talent When You Can Farm It Yourself?
Are you wasting time and money trying to find the best available talent when instead, you can build out a great team by farming it? The ‘Great Resignation’ has made it even more difficult to build technology teams capable of supporting the multiple products within …