Genesys Managed Services

Miratech takes all the guesswork and variables out of your Genesys solution with our turn-key deployment options, for both cloud and on-premise installations. From strategy and planning to complete enablement, we become your in-house team with decades of experience supporting your team’s every need, 24/7. In fact, we solve issues 60% faster for our customers than their in-house team.

In addition, with a fixed price SLA comprehensive managed services agreement for your Genesys infrastructure and application environment, you can be assured a lower cost operating model with savings of 30+%.

Our managed services can be customized to include:

• Integration and Customization – Genesys plug-ins and multiple third party systems and applications, e.g. Customer Relationship Management (Oracle, Salesforce, etc.), SpeechStorm (pre-built IVR applications), WallBoards, and more.
• Operation– Managing day-to-day operations of the customer’s Genesys Contact Center environment; routing, reporting, and much more.
• Tuning– Assessment and Optimization, Security analysis and remediation.
• Support and Troubleshooting – 24/7 monitoring, proactive remediation, incident management & reporting, and a dedicated test environment.