Harnessing the Right Talent to Accelerate Your CX Goals
Erik Delorey
June 29, 2022
In an increasingly complex and fast-paced IT environment, finding skilled resources to optimize the benefits of Customer Experience (CX) technology can be difficult. Developing the capability in-house can be even harder and take longer, and time is not on your side. Organizations must be agile, …
Accelerating Talent Acquisition for CX Technology
June 20, 2022
Trying to find, hire and retain top customer experience (CX) technology talent is difficult. Advances in technology, combined with the ‘Great Resignation’ mean resources are scarce and competition is super fierce. Traditional talent acquisition methods just aren’t effective in today’s job market. But there is …