2022 Top Priorities for CEOs with Contact Centers
Erik Delorey
December 21, 2021
As we wrap-up another year of accelerated transformational change to Customer Experience (CX) and the technology supporting it, here’s the 2022 top priorities CEOs must take to modernize their Contact Centers and continuously improve CX. The festive holiday season is a busy time of year …
How To Leverage The Internet of Behavior To Improve CX
December 2, 2021
The Internet of Behavior (IoB) has the potential to transform your contact center’s Customer Experience (CX). So, how can you accelerate its integration into your contact center journey? Whether you are just hearing about it for the first time or on the road to harnessing …