Looking Forward to Anywhere Operations?
Erik Delorey
November 19, 2021
Hard on the heels of delivering pandemic accelerated remote working capability, contact centers are now looking forward to ‘anywhere operations’. If you’re not already familiar with the concept, it’s all about optimal operational resilience, and outstanding Customer Experience (CX), in the widest sense. It’s a …
The Three Steps to Optimized Customer Experience (CX) in 2022
November 16, 2021
Want to optimize your contact center customer experience (CX), but not sure how? The competitive advantages of optimizing existing tech for your business are clearly huge. However, with the speed of change occurring faster than ever, alongside rapidly growing technology choices, knowing where to focus …