It is far too easy to fall short when optimizing Genesys performance, especially if you don’t choose the right training approach for your business. It’s one of big reasons why customer service organizations fail to achieve the desired ROI, despite customizing one of the world’s most powerful Customer Experience (CX) platforms. With nearly a […]

If you are in the process of customizing the Genesys platform to suit the specific needs of your business, you are already on the road to delivering a seamless customer experience (CX). Congratulations. The investment in a CX platform along with the effort for implementation and customization, means the business objectives are within reach. You […]