4 Simple Tips That Will Guide You through Genesys Documentation
Alyona Malakhova
April 10, 2019
A couple of weeks ago I wrote an article about proper Genesys exam preparation. Afterwards, I received a lot of private messages about where I got the Genesys documentation and additional materials. I’ve decided to give you more info on this question so you could …
Man Maketh Tools. Not the Other Way Around.
Jim Wessel
April 2, 2019
Just unboxed that new solution for your contact center? Fantastic, but who are your agents? What is their experience and skill set? If your contact center is run like a sweatshop staffed by agents with little experience and training, you will likely have a contact …