“4Pm” is Critical for Genesys Success
Jim Wessel
If you haven’t heard of “4PM” it’s because we created it here at Miratech! It’s a strategy that combines the critical elements needed for a successful Genesys implementation and the meticulous planning and management practices Miratech has developed for our projects. 4PM stands for PEOPLE, …
Password Nightmares: Managing Contact Center Security without the Headache
We all know the feeling of being overwhelmed by having too many passwords. In Joan’s contact center alone she has to login to her desktop, email system, project management tool, time tracking system, in-office messenger, training portal… her office entrance is even protected by a …
6 Tips to Pass Genesys Certification Exam
Alyona Malakhova
Every Genesys specialist, sooner or later, starts to think about the Genesys certification exam. This certificate can be extremely useful for supervisors, technical specialists and, of course, consultants. Passing this test is a great way to confirm your skills and discover your weaknesses. I have …
Simple Issues That Could Cause Big Messes for Your Genesys Platform
Miratech is often called in to troubleshoot issues and rescue failing Genesys implementations within contact centers. Between that, over 3 million hours of installing, customizing and operating the Genesys platform and over 200 dedicated Genesys consultants and engineers worldwide, it’s safe to say we’ve seen …
DevOps: A Look Inside the Complex World of Development & Operations
A Genesys implementation is a big undertaking and relies heavily on a technical team (internal or outsourced) to build the foundation for customer service operations and customer experience. Because of this, it is imperative to have a talented team to execute and manage the implementation. …