Call centers were a big target of cyber criminals last year. But they weren’t alone. That’s why 2018 was a banner year – for cybercrime. Here are 10 of the biggest cyber breaches of the year: A total system compromise of luxury department stores Saks Fifth Avenue and Lord & Taylor, both owned by Hudson [...]

With the rise of big data, you have the ability to collect tons of information about how your call center is performing. However, we also know that sometimes all that data can be overwhelming and difficult to make sense of. Genesys offers extensive data analysis and reporting capabilities that can give your business invaluable insight […]