Here’s One Top 10 List You Definitely Don’t Want To Be On
Jim Wessel
January 27, 2019
Contact centers were a big target of cyber criminals last year. But they weren’t alone. That’s why 2018 was a banner year – for cybercrime. Here are 10 of the biggest cyber breaches of the year: A total system compromise of luxury department stores Saks …
It’s Time To Improve Your Genesys Reporting
Eric Entzeroth
January 8, 2019
With the rise of big data, you have the ability to collect tons of information about how your contact center is performing. However, we also know that sometimes all that data can be overwhelming and difficult to make sense of. Genesys offers extensive data analysis …