Genesys Predictive Routing = The Perfect Customer + Agent Match
30Nov

Genesys Predictive Routing = The Perfect Customer + Agent Match

Confronting the 160% Increase in Call Center Fraud
16Nov

Confronting the 160% Increase in Call Center Fraud

Creating the Optimal Agent Desktop with Genesys WDE
08Nov

Creating the Optimal Agent Desktop with Genesys WDE