How Genesys Omnichannel Communication Is Revolutionizing Your Contact Center
Jim Wessel
In today’s world that is ruled by constantly changing technology, it’s hard to keep up with the best ways to communicate with your customers. Actually, it’s nearly impossible given that each customer has their own preferred channel of communication – they want to be able …
How To Best Support Your Remote Workers When You Implement Genesys
Eric Entzeroth
According to the New York Times, nearly 50% of American employees said they spent at least some time working remote in 2016. Today, as businesses are facing inherent challenges brought about by the pandemic, many are forced to shift their entire workforce to remote work. …
How to Create the Optimal Customer Journey Map with Genesys
If you want to ensure that your customers are having the optimal experience, you’ll want to carefully map out their journeys. Anyone can implement journey mapping, but it’s definitely not simple. Genesys has a dashboard that provides information to assist you in creating customer journey …