5 Tips for Successful Agent Scheduling With Genesys
Eric Entzeroth
September 26, 2018
Are you tired of having the wrong agents working at specific times or being short-staffed when you contact center is experiencing the highest volume of calls? Scheduling problems in a contact center can destroy the customer experience and be detrimental to the entire workforce management …
5 Benefits of Leveraging AI for Genesys
Jim Wessel
September 12, 2018
Artificial Intelligence has made a significant impact on almost all businesses in today’s technological world. AI allows users to self-service to get their needs met instantly. Patients can schedule their doctor’s appointments in seconds, restaurant patrons can make reservations at any time, couples can order …