Get Your Failing Genesys Project Back On the Track to Success
Eric Entzeroth
We all know the signs of a failed IT project – endless excuses, delays, complaints – the list goes on and on… If this sounds like your Genesys implementation project, you may need rescuing. The first step is admitting failure, but then you need to …
CyberCX: The Security You Need To Ensure a Successful Genesys Implementation
Jim Wessel
According to CSO, the cost of damages from cybercrime is expected to reach $6 trillion per year by 2021. In comparison, in 2015 the cost of damages was $3 trillion. With this massive growth, it’s important to implement cybersecurity for your business. When you implement …
The Perfect Balance Between Business And Technical Consulting For Your Genesys Implementation
When you’re implementing a new IT platform for your business, you need to focus primarily on technology, right? Wrong. Even though your platform involves a technological evolution, you’ll also need business consultants to help you gain a deeper understanding of your objectives and how to …
Buying Genesys? Training Will Be Your Biggest Challenge
When implementing your new Genesys platform within your company, everything changes. You’ve made the investment to delight customers and workers alike, however the technology is only the tool that’s used to meet your new customer experience objectives. What really changes are the business processes that …