Introducing ControlCX™: The Building Blocks for a Flawless Genesys Implementation
Eric Entzeroth
Project management is a key element of any Genesys implementation process, as every company sets out with the goal of developing, planning, and delivering their project on time and on budget. Unfortunately, a study by ZD net found that 2/3 of all IT projects fail. …
Measure Seven Times… To Avoid Genesys Implementation Failures
Jim Wessel
You’re halfway there. Your company has created a shared vision to optimize the customer experience, and the Technical Team has developed an architectural and implementation plan to execute the vision utilizing Genesys Engage. So, how can you guarantee that your team successfully reaches your objectives …
5 Biggest Pitfalls to Avoid in Your Contact Center Digital Transformation
A Digital Transformation is much more than adopting a new software or platform. It’s about adapting your entire organization’s business processes to leverage new technologies and keep up with customers’ demands. Too many Digital Transformations look to take existing business processes and simply recreate them …