Why Miratech?

Our Relentless Performance Guarantees Your Success

Genesys Trusted Partner Since 2000

From developing the Genesys platform to customizing it for specific business objectives, Miratech has worked with Genesys every step of the way. We have over 18 years of experience working with Genesys and, with over 3.5 million hours of implementing the Genesys CX platform, we know it better than anyone else. Check out the timeline below to track our journey!

2000
WFM
2001
T-Server, Stat Server, IRD Designer, VoIP Server, Management Server
2002
Outbound Contact Manager
Tier 2 / Tier 3 Tech Support
2003
Genesys Interface Server (GIS), Gplus Adapter for PeopleSoft CRM
2004
Gplus Adapter for Microsoft CRM
2005
CC Pulse, Platform SDK, IRD, IPMX (VOIP), Adapters for SAP, Siebel, Genesys Supervisor Desktop, Genesys Agent Scripting, Call Director Route, ICS, Multi Channel Routing, URS/IRD 7.2
3000 seats WFM implementation for Vodafone (MTS)
2006
URS/IRD 7.2, CC Analyzer, CCPulse+, Genesys Info Mart, Real-Time Metrics Engine, GIM 7.5, Universal Agent Desktop
3000 seats WFM implementation for Veon (Telenor)
2007
Genesys Reporting Tool, Genesys Agent Desktop (GAD), Gplus Alert and Dispatch Management
Professional Services
2009
Routing, Customer View, Orchestration
2010
IWD
Genesys University
2011
Genesys Statistical Platform, Genesys Rules System, Genesys Mobile Services
2012
Genesys Web Engagement, Genesys Web Services
2013
Genesys Co-Browse, eServices
2015
Genesys Echopass
Speechstorm connectors
2017
Genesys Downloader tool, Genesys Oracle BI
2018
Genesys Billing (new product)

Customers We've Help Succeed with their
Genesys Implementation

Miratech prides itself on our 99% success rate and our experience implementing Genesys platforms effectively for the world’s top Fortune 100 companies. With our help, we guarantee that your Genesys implementation will be successful too!