Project Rescue

Miratech Rescues One of America’s Largest Banks

Miracles Do Happen!

In 8 short weeks, Miratech helped perform a miracle to get operational a 12,000 concurrent call sessions workflow! This was 50% above the required 8,000 benchmark.  See how from architecture planning to call distribution and in-que feedback Miratech’s relentless performance exceeded expectations and deliverables.

“Miratech partnered with Genesys to design and implement a technology solution to increase customer satisfaction at a large financial institution. The combined project team spent two months on site at the client’s headquarters, finishing on budget and ahead of schedule. Both the client and Genesys are delighted with their contributions, expertise and professionalism. We look forward to future engagements with Miratech to help joint clients deliver great customer experiences.”

Ken Conrad
PS Regional Manager, Genesys