Genesys Support Services

Imagine foreseeing and predicting incidents before they happen. That is the essence of Miratech’s proactive support services. When you spend over 3 million hours designing, developing and maintaining Genesys technologies you create some very impressive solutions. Miratech uses our support and troubleshooting solutions to keep your Genesys platform fully operational so you can always enhance your customers’ experience.

Support Services that support your team:

  • 24/7 Live Monitoring of controlled alerts, hardware consumption, highly customized metrics and dashboards
  • Proactive Monitoring and Incident Prevention using AI-based analysis and investigation tools
  • Intelligent Incident Management – up to 70% of incidents resolved by Miratech
  • Smart Problem Manifestation – up to 50% time decrease for ticket resolution by Genesys Technical Support
  • Dedicated Test/Sand Box Environment – piloting new features, modifications and solutions without any risks for your production environment