Genesys Integration and Customization

Your Genesys platform is much more powerful as part of a customer support ecosystem. Miratech specializes in the integration of hundreds of third party, in-house and customized solutions into your platform… and we do it 30% more efficiently than the industry average, according to ISBSG industry data. Just another way our Relentless Performance creates more value for our customers.

Let us help you create the optimal Genesys solution for:

  • Custom Agent Desktop development
  • Customization of standard Genesys Desktops
  • Software SIP phone integration
  • Wallboard statistic application development
  • Implementation of additional functionality and reporting tools for WFM
  • Integration of third party media into Genesys multi-channel solutions
  • Omnichannel communications integration including Mobile and Social Media integration
    • from the agent, to the supervisor, to the customer we provide all the service that surrounds an optimal customer engagement center…
  • IWD integration
  • Voice and Routing application development
  • IVR integration (SpeechStorm, Voxeo)
  • Nuance integration (including complex grammar development)
  • PBX integration (Avaya, CISCO, Nortel)
  • CRM integration (MS Dynamics, Siebel, SAP, SalesForce)
  • Experience with old and new Genesys SDK’s (Platform SDK, Interaction SDK, GWS)

To see our extensive product integration expertise click here