Genesys Professional Services Consulting

The #1 Partner for the World’s #1 Customer Experience Platform

“They (Miratech) get our evolving needs, and they’re flexible in their business model”

Genesys CEO Paul Segre
(Fortune, Issue 6.15.15)

Proven Competencies

Miratech’s 200+ dedicated Genesys experts possess outstanding competencies in Genesys Framework, Reporting, Routing, Multimedia and eServices implementations. From virtual engineers to team extension to fully managed offerings for your cloud or on-premise Genesys environment, Miratech puts success in clear sight on a defined timeline and budget… guaranteed. That’s Relentless Performance!

For the past 20 years, every successful Genesys implementation has begun with a proven strategy and plan that provides for future growth and capacity. The foundational setup of your Genesys platform remains one of our core competencies. For Inbound service including IVR, routing, telephony and agent screen pops, we leverage our deep domain experience to improve speed to value.

For supervision and workforce management, we use our proven methodologies and best practices that layer in speech analytics, tracking, post routing of work items, analytics and reporting – all to ensure continuous improvement in customer service and enhanced experience.

For outbound services supporting marketing and billing, as well as informational services, we seamlessly stitch together all the requisite data to personalize and improve each contact and opportunity.

Optimizing the Omnichannel digital experience is maximized by integration of non-voice components, third party technologies and current in-house systems. That is where Miratech’s performance is second to none. We leverage chat, mobile, web and social channels to ensure that the Omnichannel experience is truly seamless for your customers and employees.

Maximize your ROI with our services:

  • Genesys Managed Services
    No one makes it easier with customizable fully managed offerings for either cloud or on-premise Genesys environments based on defined SLAs.
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  • Genesys Implementation Services
    Get up and running more efficiently and effectively with our all-inclusive and comprehensive implementation. We seamlessly turn over a smooth running system to your team for ongoing management.
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  • Genesys Integration and Customization
    Get the most out of your Genesys system by enhancing the features of Genesys or with 3rd party plug-ins and/or software. Maximize speed and flexibility with ancillary hardware capabilities.
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  • Genesys Operational Services
    Keep your Genesys environment running at peak performance with Miratech’s’ ongoing, detailed day-to-day management of your environment.
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  • Genesys Enhancement/Fine-tuning
    Third party technologies and solutions add to the Genesys ecosystem and solutions set. Our team has hundreds of ways to improve your organization’s ROI.
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  • Genesys Support Services
    Monitor, protect, maintain and limit break/fix issues that can cripple Genesys’s ability to enhance your customers’ experiences.
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  • Genesys Team Extension/Virtual Engineers
    We are flexible and easy to do business with… that is why we provide the best fit to complement your team for any and all aspects of a Genesys environment, based on hourly or FTE-based support.
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