07Aug

Buying Genesys? Training Will Be Your Biggest Challenge

About the Author

Anthony DeCicco Anthony DeCicco

VICE-PRESIDENT, CUSTOMER INTELLIGENCE
Tony De Cicco earned his Bachelor’s Degree in Business Management and a Master of Arts in Teaching from Montclair State University. With over 30 years of leadership experience in developing and growing strong service and sales organizations, he joined Miratech as the Vice-President of US Customer Intelligence in April 2017. In his new role, Tony is responsible for leading the Customer Intelligence Practice. He will help to leverage Miratech’s engineering expertise and long-standing Genesys-Miratech partnership into a global Genesys Practice. Before Miratech, Tony was the Vice-President of Professional Services at Informix Software with the responsibility of the overall training, consulting, and systems engineering organizations. Following this role, he served as Senior Vice-President for worldwide Professional Services at VERITAS Software. He was responsible for growing operations from $10 million to over $100 million in 4 years. Immediately before his role at Miratech, he served as Vice-President of Solutions & Consulting for Genesys Telecommunication Laboratories, leading and mentoring a team of expert consultants, delivering technical excellence and consistently exceeding revenue growth goals.